This episode is part of the CAREER ADVANCEMENT SERIES that has been curated to help you become an Exceptional Communicator.
In this episode, How To Communicate To Positively Persuade and Influence Others – you’ll learn:
📌 Tips for building alliances with others
📌 How to make an unforgettable first impression
📌 5 Steps to follow to respond to any question successfully
📌 Negotiation strategies for getting agreement without giving in
Let’s start with learning some important tips for building alliances with others
It’s wise to build alliances with other groups or departments in the workplace because this will help you strengthen your relationships at work and open the door for new opportunities.
Keep in mind that the common goal in communication is a mutual exchange of ideas. You don’t need to know a person well to share that common goal. When building alliances with others it’s important for you to be open to finding common ground.
We also get into conversations for different reasons at different times and in different settings. Here are 4 main reasons we enter into conversations:
With that said, consider the following 8 tips for building alliances with other groups or departments:
Have you used any of these tips to help your relationship become more solid?
If so, note which ones have you used? And Which are difficult for you?
To best prepare yourself and correctly “set the stage” for interacting with another department or group consider the following questions:
► Why are you building this alliance?
► What do you really want from this interaction?
► What is the purpose of it?
► How do I want it to go?
Whether you’re networking, in an interview or a business meeting, a good first impression opens you up to new opportunities. People create impressions very quickly and it’s difficult to change a negative first impression. Therefore, the first impression should be unforgettably positive.
Many times first impressions just – don’t seem fair because even though the first glance doesn’t give you an accurate portrait of the real, complex person, people often judge by those fleeting impressions. No matter what your physical attributes or wardrobe limitations, make the most of your opportunity to make a positive first impression.
► Start the conversation on the same note you want it to end on, whether in a business or an informal setting.
► Be interesting and interested in the person or people you are with.
► Greet others with confidence. Even if you feel nervous, you can act confident by having an open body posture, eye contact, clarity in tone and volume when speaking.
► Be attentive by offering a warm smile and being fully present with whom you’re speaking with. A warm smile is welcome in any setting and paying a little bit of attention to a person goes a long way.
► Consider what you can carry or wear that makes you unique and notable. This will help you stand out and be remembered.
► Be open, calm, confident, present, courteous and attentive first, because how you listen is as important as what you say.
Often times we can get tongue tied or go blank when asked a question on the spot, even if it’s a question we know the answer to – such as, what do you do?
Clear and assertive communication helps you express your thoughts with clarity and validity. Communication skills enable you to think on your feet and express your point of view effectively. When you’re put on the spot, it can be challenging to assert yourself.
Here are – 5 key steps to help you think on your feet when challenged and assert yourself effectively:
There are several other factors that I’d like you to keep in mind that will put power and confidence in your communication.
► Use “I” statements to take full accountability and responsibility for your experience and how you feel, rather than cast the blame on others.
► Keep responses clear and concise.
► Slow down verbally.
► Monitor your tone of voice.
► Be aware of your nonverbal messages.
► Use active listening techniques.
► Maintain eye contact.
► Use emotional intelligence.
A critical component of effective leadership attributed to Daniel Goleman’s best seller “Emotional Intelligence: Why It Can Matter More Than IQ” defines Emotional Intelligence or EI as the capacity to recognize our own feelings and those of others for motivating and managing emotions in ourselves and in our relationships.
EI consists of these 5 attributes:
Keep in mind that your Emotional Intelligence is flexible and can always be improved because you can train your brain. Your intelligence (IQ) gets you the interview your emotional intelligence (EIQ) gets you promoted. Researchers and business experts agree that people with high emotional intelligence are consistently top performers in their organizations. Leadership success is only 7% intellect, the rest results from trust, integrity, authenticity, honesty, creativity, presence and resilience.
Let’s move on to looking at some negotiation strategies for getting agreement without giving in
Many of us work with different and diverse people who also have different and diverse points of view. When negotiating effectively, we must learn how to come to a consensus and also disagree without disrespecting another person.
Knowing how to negotiate will help you establish respectful relationships and give you the best likelihood of getting what you want or getting the other person to understand and accept your point of view.
Here are some key strategies to help you negotiate successfully.
▶︎ Allow others to have a different point of view. It’s often easier to get through a negotiation by truly understanding the interests of the other party. Ask as many times as needed to ensure that you’re clear about what they are asking for. Stephen Covey states in his work: The 7 Habits of Highly Effective People, “Seek first to listen to the other side and really understand it.”
You can encourage and support the other person in sharing their point of view by saying, “That’s one way… or that’s an interesting way of looking at it…or hmm I hadn’t thought about it from that point of view.”
► Next you want to state your own situation or point of view. Share how you see it and calmly and clearly state your situation.
You might say something like, “Here’s my situation…” and you calmly clearly state your situation and emphasize the differences and or similarities to theirs.
► Collaborate and find a win-win solution. You want to make a suggestion or an alternative action or if possible suggest several options AND compromise if you can’t find a collaborative solution.
You might say, “Could we try…or I would appreciate it if you would…or How about looking at it this way?”
Keep in mind that whether it’s getting an adversary to see your point of view or winning support from someone up the ladder of control, separating positions from interests can often lead to win-win solutions. It’s very common to only hear the position the other party states. Underlying the position is thinking or reasons call interests. It’s often easier to get through a negotiation by truly understanding the interests of the other party.
This concludes the CAREER ADVANCEMENT SERIES!
If you would like to explore any of these topics further and receive additional support and coaching, please don’t hesitate to reach out to me by sending an email to firstname.lastname@example.org
Teena Evert, MA, LMFT, CCTC, CCC, GCDF, CDBS is a Certified Career Counselor, Global Career Development Facilitator, Life Coach and Licensed Mental Health Professional. She helps her clients successfully navigate important transitions in their life and career with intention, clarity and purpose. She can help you get unstuck, identify your barriers, and move forward fearlessly into a bright future of your own design.
EP38: ENERGIZE YOUR WORK LIFE
EP37: MANAGING STRESSFUL WORK RELATIONSHIPS
EP36: HOW TO MANAGE STRESS AT WORK AND BUILD RESILIENCE
TAKE A BREAK FROM STRESS
EP35: 3 ESSENTIAL STEPS TO MAKE INFORMED CAREER DECISIONS
EP34: Creating a FRESH START
EP33: THE CONFIDENT CAREERIST
CRITICAL SKILLS FOR SUCCESSFUL CAREERISTS
How To Balance Work-Life Boundaries
ESSENTIALS OF AN END-OF-THE-YEAR CAREER CHECK UP!
CREATE AN IMAGE OF A PROFESSIONAL AND POWERFUL COMMUNICATOR
COMMUNICATING IN TOUGH SITUATIONS AND DEALING WITH DIFFICULT PEOPLE AT WORK
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